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    • The Effects of Service Quality on Customer Trust and Satisfaction in Internet Banking 

      Torres Moraga, Eduardo; Barra, Cristóbal; Vásquez-Parraga, Arturo Z.; Farías Landabur, Antonio (Universidad de Chile. Facultad de Economía y Negocios, 2013)
      Purpose - This study contributes a multidimensional measure of service quality impacting on the trust and satisfaction of customers using internet banking. Design/methodology/approach - Unlike previous studies reporting on ...