Browsing by Author "Schilkrut, Ariel"
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Lu, Yina; Musalem Said, Andrés; Olivares Acuña, Marcelo; Schilkrut, Ariel (Informs, 2013)We conduct an empirical study to analyze how waiting in queue in the context of a retail store affects customers’ purchasing behavior. Our methodology combines a novel data set with periodic information about the queuing ...