Four lenses on people management in the public sector: an evidence review and synthesis
Author
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Ali, Aisha J.
Author
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Fuenzalida Aguirre, Javier
Author
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Gómez, Margarita
Author
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Williams, Martin J.
Admission date
dc.date.accessioned
2021-11-29T21:11:29Z
Available date
dc.date.available
2021-11-29T21:11:29Z
Publication date
dc.date.issued
2021
Cita de ítem
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Oxford Review of Economic Policy, Volume 37, Number 2, 2021, pp. 335–366
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Identifier
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10.1093/oxrep/grab003
Identifier
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https://repositorio.uchile.cl/handle/2250/182929
Abstract
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We review the literature on people management and performance in organizations across a range of disciplines, identifying aspects of management where there is clear evidence about what works as well as aspects where the evidence is mixed or does not yet exist. We organize our discussion by four lenses, or levels of analysis, through which people management can be viewed: (i) individual extrinsic, intrinsic, and psychological factors; (ii) organizational people management, operational management, and culture; (iii) team mechanisms, composition and structural features; and (iv) relationships, including networks, leadership. and individuals' relationships to their job and tasks. Each of these four lenses corresponds not only to a body of literature but also to a set of management tools and approaches to improving public employees' performance; articulating the connections across these perspectives is an essential frontier for research. We find that existing people management evidence and practice have overemphasized formal management tools and financial motivations at the expense of understanding how to leverage a broader range of motivations, build organizational culture, and use informal and relational management practices. We suggest that foregrounding the role of relationships in linking people and performance-relational public management-may prove a fertile and interdisciplinary frontier for research and practices.
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Patrocinador
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People in Government Lab at the Blavatnik School of Government, University of Oxford
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Lenguage
dc.language.iso
en
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Publisher
dc.publisher
Oxford
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Type of license
dc.rights
Attribution-NonCommercial-NoDerivs 3.0 United States
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