Browsing by Author "b31be7d5-5154-4501-bfa6-e155b174d44c"

Now showing items 1-2 of 2

    • Formación y antecedentes de la lealtad del paciente en el contexto de los servicios médicos privados 
      Barra, Cristóbal; Torres M., Eduardo; Vásquez-Parraga, Arturo (Universidad de Chile. Facultad de Economía y Negocios, 2011)
      Due to the increasing competitiveness in the medical activity, patients loyalty to doctors have become as a key factor in medical services management. The purpose of this study is to establish how satisfaction, trust ...
    • The Effects of Service Quality on Customer Trust and Satisfaction in Internet Banking 
      Torres Moraga, Eduardo; Barra, Cristóbal; Vásquez-Parraga, Arturo Z.; Farías Landabur, Antonio (Universidad de Chile. Facultad de Economía y Negocios, 2013)
      Purpose - This study contributes a multidimensional measure of service quality impacting on the trust and satisfaction of customers using internet banking. Design/methodology/approach - Unlike previous studies reporting on ...