Browsing by Author "eda7ffea-b6a1-4cfb-954e-bb6b5013db19"
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Torres Moraga, Eduardo; Barra, Cristóbal; Vásquez-Parraga, Arturo Z.; Farías Landabur, Antonio (Universidad de Chile. Facultad de Economía y Negocios, 2013)Purpose - This study contributes a multidimensional measure of service quality impacting on the trust and satisfaction of customers using internet banking. Design/methodology/approach - Unlike previous studies reporting on ...