Customer retention and price matching: The AFPs case
| Author | dc.contributor.author | Manzur Mobarec, Enrique | es_CL |
| Author | dc.contributor.author | Olavarrieta Soto, Sergio | es_CL |
| Author | dc.contributor.author | Farías Nazel, Pablo | es_CL |
| Author | dc.contributor.author | Hidalgo Campos, Pedro | |
| Admission date | dc.date.accessioned | 2010-01-26T18:28:22Z | |
| Available date | dc.date.available | 2010-01-26T18:28:22Z | |
| Publication date | dc.date.issued | 2008-06 | |
| Cita de ítem | dc.identifier.citation | JOURNAL OF BUSINESS RESEARCH Volume: 61 Issue: 6 Pages: 691-696 Published: JUN 2008 | en_US |
| Identifier | dc.identifier.issn | 0148-2963 | |
| Identifier | dc.identifier.other | 10.1016/j.jbusres.2007.06.046 | |
| Identifier | dc.identifier.uri | https://repositorio.uchile.cl/handle/2250/127660 | |
| Abstract | dc.description.abstract | Understanding the long-term price matching effects on CLV is important in evaluating the effectiveness of these policies in stimulating customer retention. In industries with low brand differentiation and low customer involvement (e.g., private pension system), it can be seen that choosing a brand is based on inertia. The objective of this article is to analyze the convenience for the firm of improving customer retention, by matching the lowest price in the Chilean private pension system. Results suggest that matching the industry's price leader reduces the firm's CLV, thus diminishing firm incentives to make this marketing effort. | en_US |
| Lenguage | dc.language.iso | en | en_US |
| Publisher | dc.publisher | ELSEVIER | en_US |
| Keywords | dc.subject | LIFETIME VALUE | en_US |
| Título | dc.title | Customer retention and price matching: The AFPs case | en_US |
| Document type | dc.type | Artículo de revista |
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