Browsing by Author "Gil-Lafuente, Jaume"

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    • Fuzzy logic approach applied into balanced scorecard 
      Nicolás, Carolina; Gil-Lafuente, Jaume; Urrutia Sepúlveda, Angélica; Valenzuela Fernández, Leslier (Springer Verlag, 2018)
      In this paper we propose to apply fuzzy logic methodologies for measuring key performance indicator into Balanced Scorecard (BSC) Customer Perspective. This study provide fuzzy key performance indicator (FKPI) to the ...