Browsing by Author "Jaramillo, Jorge Fernando"

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    • Listening and perseverance – two sides to a coin in quality evaluations 
      Janakiraman, Narayan; Bullemore, Jorge; Valenzuela-Fernández, Leslier; Jaramillo, Jorge Fernando (Emerald Group Publishing Ltd., 2019)
      Purpose: The purpose of this study is to examine how a service provider’s offer quality is evaluated (OQ).This study shows that attitude toward the salesperson in a service context (AS) is an important antecedent to OQ. ...