Browsing by Subject "Customer orientation"

Now showing items 1-2 of 2

    • Environmental sustainability and their factors in SMEs: A multiple case study of Spain and Chile 
      Villegas Pinuer, Francisco; Valenzuela Fernández, Leslier Maureen; Andreu, Joan Llonch; López Belbeze, Pilar (Univ. País Vasco, Inst Economía Aplicada Empresa, Spain, 2022)
      Environmental Sustainability (ES) is a growing concern for society’s development while identifying companies’ need to define sustainability-based strategies. Small and medium-sized enterprises (SMEs) have an essential ...
    • The role of organizational justice in the customer orientation– performance relationship 
      Trincado Muñoz, Francisco; Valenzuela Fernández, Leslier; Hebles, Melany (Emerald, 2020)
      Purpose While companies have increasingly encouraged employees to adopt a customer orientation, less attention has been given to the impact that customer orientation has on employees' job outcomes and performance. Previous ...