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Determinants of trust towards tourist destinations

Authordc.contributor.authorMarinao Artigas, Enrique 
Authordc.contributor.authorChasco Yrigoyen, Coro 
Authordc.contributor.authorTorres Moraga, Eduardo 
Authordc.contributor.authorBarra Villalón, Cristóbal 
Cita de ítemdc.identifier.citationJournal of Destination Marketing & Management 6 (2017) 327–334es_ES
Abstractdc.description.abstractTrust has become a relevant concern for tourist destinations. Partly because of the novelty of the research on trust in the tourism literature, there are several open questions regarding the antecedents of trust towards a tourist destination. In this research, we suggest that reputation, and cognitive and affective evaluation of a destination, are relevant antecedents of trust. Trust towards a tourist destination is understood as a multidimensional construct, including local inhabitants and,public and private institutions that are honest, benevolent and competent. This paper used a non-probabilistic sample of 750 tourists based on quotas, proportionally distributed among the main tourist destinations in Chile. After testing the psychometric properties of the scales developed for this study, a structural equation model was estimated and it was found that trust is a consequence of the reputation of the destination, as well as the cognitive and affective evaluation of the tourists. The paper concludes by emphasising the importance of these findings for the tourism industry, and outlines recommendations to reinforce trust relations with tourists.es_ES
Patrocinadordc.description.sponsorshipSpanish Ministry of Economics and Competitiveness ECO2015-65758-Pes_ES
Type of licensedc.rightsAttribution-NonCommercial-NoDerivs 3.0 Chile*
Link to Licensedc.rights.uri*
Sourcedc.sourceJournal of Destination Marketing & Managementes_ES
Keywordsdc.subjectTourist Destinationes_ES
Títulodc.titleDeterminants of trust towards tourist destinationses_ES
Document typedc.typeArtículo de revistaes_ES
Indexationuchile.indexArtículo de publicación ISIes_ES

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Attribution-NonCommercial-NoDerivs 3.0 Chile
Except where otherwise noted, this item's license is described as Attribution-NonCommercial-NoDerivs 3.0 Chile