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El trabajo emocional en la asesoría de negocios a emprendimientos y microempresas chilenas
(Centro Interamericano Investigaciones Psicológicas y Ciencias Afines-CIIPCA, 2021)
trabajo emocional en la asesoría
de negocios a emprendimientos y microempresas,
como también la importancia de
reconocerlo y gestionarlo como parte de los
riesgos laborales para prevenir sus efectos en
trabajadores y en las organizaciones....
Emotional labor is a multidimensional concept that includes the interactions between emotional requirements of the jobs, how emotions are expressed and the regulation strategies that it entails. In the last decades it has increased its importance due to its rising prevalence and its severe consequences for employee’s health and organizational performance. Within this context, the present study seeks to address the different components of emotional labor and its effects on business consulting advisors for Chilean entrepreneurs and microenterprises, working in publicfunded small business development centers. In doing so, four focus groups were carried out in four small business development centers located in Santiago of Chile. Analyses revealed that mentoring entrepreneurs and micro-enterprises is more complex than it appears, showing that advisors must provide support and comfort to their clients to succeed in their job goals. These demands go beyond their work role and exceed their competencies, which negatively impacts job performance and mental health of business advisors. In order to cope with the job demands, business advisors display several individual and collective strategies. As part of the individual strategies, the following was found: establishing boundaries with clients, regulating clients’ expectations of the mentoring sessions, developing “emotional hardening”, practicing self-care throughout emotional self-exploration, and in some cases, looking for psychological counseling. Interestingly, the term “emotional hardening” matches the definition of the superficial strategy formulated by Alicia Grandey, in which employees simulate or perform the emotion required by a job without changing their inner selves. Vast evidence has demonstrated that the use of this strategy is associated with serious health consequences for employees, therefore, this finding may be considered as a warning sign for the small business development centers. As a collective strategy, business advisors rely on their work teams. Specifically, advisors look for support and comfort from their co-workers and when confronted with complex clients the team referrers them to more experienced advisors. In addition, analyses showed other aspects that hinder the work of business advisors, such as the high amount and diversity of job tasks that are asked from business advisors, combined with several deadlines coming from government institutions and the centers. Furthermore, woman business advisors expressed they face more obstacles at work compared to their male co-workers, most of these obstacles are related to a gender-based discrimination coming from some clients, who doubt their expertise and competences as female advisors, and prefer to deal with male advisors. Overall, results aligned with the literature on emotional labor, showing that emotional labor is characterized by being a secondary and veiled issue in mentoring entrepreneurs and micro-enterprises. Further more, using the strategies revealed that emotional labor involves visible processes but also intrapsychic processes that led to a decrease in employees’ resources and energy. Considering the effects of emotion labor in the context of business advisory, our results may help to strengthen the main Chilean strategy, and a well-known international program, to promote the development of entrepreneurs and microenterprises. This is even more relevant in the context of the social and employment crisis that Chile and most of the countries undergo, where entrepreneurship (formal and informal) has emerged as the main alternative to cope with unemployment. In conclusion, despite the long tradition of research on emotional labor and its serious consequences, it remains an invisible and secondary process within organizations. This research highlights the importance of identifying and managing emotions as a nuclear part of the job of business consulting advisors for Chilean entrepreneurs and microenterprises....
Emotional labor is a multidimensional concept that includes the interactions between emotional requirements of the jobs, how emotions are expressed and the regulation strategies that it entails. In the last decades it has increased its importance due to its rising prevalence and its severe consequences for employee’s health and organizational performance. Within this context, the present study seeks to address the different components of emotional labor and its effects on business consulting advisors for Chilean entrepreneurs and microenterprises, working in publicfunded small business development centers. In doing so, four focus groups were carried out in four small business development centers located in Santiago of Chile. Analyses revealed that mentoring entrepreneurs and micro-enterprises is more complex than it appears, showing that advisors must provide support and comfort to their clients to succeed in their job goals. These demands go beyond their work role and exceed their competencies, which negatively impacts job performance and mental health of business advisors. In order to cope with the job demands, business advisors display several individual and collective strategies. As part of the individual strategies, the following was found: establishing boundaries with clients, regulating clients’ expectations of the mentoring sessions, developing “emotional hardening”, practicing self-care throughout emotional self-exploration, and in some cases, looking for psychological counseling. Interestingly, the term “emotional hardening” matches the definition of the superficial strategy formulated by Alicia Grandey, in which employees simulate or perform the emotion required by a job without changing their inner selves. Vast evidence has demonstrated that the use of this strategy is associated with serious health consequences for employees, therefore, this finding may be considered as a warning sign for the small business development centers. As a collective strategy, business advisors rely on their work teams. Specifically, advisors look for support and comfort from their co-workers and when confronted with complex clients the team referrers them to more experienced advisors. In addition, analyses showed other aspects that hinder the work of business advisors, such as the high amount and diversity of job tasks that are asked from business advisors, combined with several deadlines coming from government institutions and the centers. Furthermore, woman business advisors expressed they face more obstacles at work compared to their male co-workers, most of these obstacles are related to a gender-based discrimination coming from some clients, who doubt their expertise and competences as female advisors, and prefer to deal with male advisors. Overall, results aligned with the literature on emotional labor, showing that emotional labor is characterized by being a secondary and veiled issue in mentoring entrepreneurs and micro-enterprises. Further more, using the strategies revealed that emotional labor involves visible processes but also intrapsychic processes that led to a decrease in employees’ resources and energy. Considering the effects of emotion labor in the context of business advisory, our results may help to strengthen the main Chilean strategy, and a well-known international program, to promote the development of entrepreneurs and microenterprises. This is even more relevant in the context of the social and employment crisis that Chile and most of the countries undergo, where entrepreneurship (formal and informal) has emerged as the main alternative to cope with unemployment. In conclusion, despite the long tradition of research on emotional labor and its serious consequences, it remains an invisible and secondary process within organizations. This research highlights the importance of identifying and managing emotions as a nuclear part of the job of business consulting advisors for Chilean entrepreneurs and microenterprises....
Estrategia de intervención participativa para reducir riesgos psicosociales en el lugar de trabajo
(Univ Nac Córdoba, 2020)
Síndrome de Burnout e Inteligencia Emocional: Un Análisis con Enfoque Psicosocial en una Agencia Estatal Chilena
(2007-06)
dimensiones de
“Engagement” y a Logro Personal (Duran et al. 2004).
El presente artículo corresponde a la versión en extenso del trabajo
presentado en modalidad de póster con el título “Burnout,
Inteligencia Emocional, y Factores de riesgos Psicosociales” en...
). Se compone de los factores: Atención a los Sentimientos (α Cronbach’s = 0,87), Claridad de los Sentimientos (α Cronbach’s = 0,61 ) y Reparación Emocional (α Cronbach’s = 0,85). c. Cuestionario de evaluación de riesgos psicosociales en el trabajo...
). Se compone de los factores: Atención a los Sentimientos (α Cronbach’s = 0,87), Claridad de los Sentimientos (α Cronbach’s = 0,61 ) y Reparación Emocional (α Cronbach’s = 0,85). c. Cuestionario de evaluación de riesgos psicosociales en el trabajo...
Estudio piloto de las condiciones de trabajo en profesores de nivel primario : una mirada desde la ergonomía
(Universidad de Chile, 2011)
El presente estudio no experimental, descriptivo y transversal, tiene como objetivo describir la carga global de trabajo, la presencia de factores psicosociales, aspectos generales de salud con énfasis en percepción de molestias músculo...
The present non experimental study, transversal and descriptive, has as objective to describe the global load of work, the presence of psicosocial factors, generals aspects of health with emphasis in the perception of muscle-skeletal nuisances; to analyze the simple asociation between the dimensions of the global load of work and the perception of muscle-skeletal nuisances; to analyze the simple asociation between the dimensions of psico-social factors and the perception of muscle-skeletal nuisances in basic education teachers that practice classes in the basic levels 1 and 2 (first to fourth year) full-time. The compilation of information was realized between July and December of 2011, in the following schools: American British School, Escuela Básica Llano Subercaseaux, Escuela Básica República de Haití, Fundación Educacional Colegio Rosario Concha, Saint Mary Joseph School y San Ignacio Alonso de Ovalle. The probabilistic sample type was obtained with a 90% of confiability and 0.05 of standar error. The sample size is 38 teachers that they expired with the criteria of incorporation and exclusion. The work load variable was measured with the NASA-TLX method obtaining 82% of high work load and 18% of medium work load; the SUSESO-ISTAS-21 questionnaire was used to measure the psicosocial risk factor presence, taking relevance the double presence and psicological load; and the Body Part Discomfort was used to analize the presence of muscle-skeletal nuisances, all the subjects studied has a musculoskeletal nuisances, and the most common body part was lumbar, dorsal and shoulders. In addition the exact Fisher text was used to analize the simple relation between work load dimensions and muscle-skeletal nuisances and psicosocial risk factors and muscle-skeletal nuisances, non obtaining a stadistic backup in this association....
The present non experimental study, transversal and descriptive, has as objective to describe the global load of work, the presence of psicosocial factors, generals aspects of health with emphasis in the perception of muscle-skeletal nuisances; to analyze the simple asociation between the dimensions of the global load of work and the perception of muscle-skeletal nuisances; to analyze the simple asociation between the dimensions of psico-social factors and the perception of muscle-skeletal nuisances in basic education teachers that practice classes in the basic levels 1 and 2 (first to fourth year) full-time. The compilation of information was realized between July and December of 2011, in the following schools: American British School, Escuela Básica Llano Subercaseaux, Escuela Básica República de Haití, Fundación Educacional Colegio Rosario Concha, Saint Mary Joseph School y San Ignacio Alonso de Ovalle. The probabilistic sample type was obtained with a 90% of confiability and 0.05 of standar error. The sample size is 38 teachers that they expired with the criteria of incorporation and exclusion. The work load variable was measured with the NASA-TLX method obtaining 82% of high work load and 18% of medium work load; the SUSESO-ISTAS-21 questionnaire was used to measure the psicosocial risk factor presence, taking relevance the double presence and psicological load; and the Body Part Discomfort was used to analize the presence of muscle-skeletal nuisances, all the subjects studied has a musculoskeletal nuisances, and the most common body part was lumbar, dorsal and shoulders. In addition the exact Fisher text was used to analize the simple relation between work load dimensions and muscle-skeletal nuisances and psicosocial risk factors and muscle-skeletal nuisances, non obtaining a stadistic backup in this association....
Las intervenciones psicosociales en establecimientos educacionales municipales vulnerables bajo el marco de la Ley SEP: Diseño, implementación y logros desde la perspectiva de actores claves
(Universidad de Chile, 2015)
El presente trabajo consiste en una investigación acerca del funcionamiento de las intervenciones psicosociales en establecimientos municipales que son incorporadas por la facilitación de recursos provenientes de la Ley SEP. Estudios muestran que...
Evaluación de dimensiones de riesgo psicosocial en empresa de telecomunicaciones
(Universidad de Chile, 2018-07)
trabajo, recibe el nombre de riesgos psicosociales.
5
Con el objetivo de establecer un estándar mínimo de salud del ambiente laboral, es que en Chile
en junio del 2013 se aprobó el Protocolo de Vigilancia de Riesgos Psicosociales, en adelante...
? Para llevar a cabo esta investigación se debe tener en claro primero qué son los factores psicosociales. El Instituto Sindical del Trabajo, Ambiente y Salud (ISTAS) de España (2017), define Factores Psicosociales como: Aquellos factores de riesgo para...
? Para llevar a cabo esta investigación se debe tener en claro primero qué son los factores psicosociales. El Instituto Sindical del Trabajo, Ambiente y Salud (ISTAS) de España (2017), define Factores Psicosociales como: Aquellos factores de riesgo para...
Caracterización de Teletrabajadores en empresas de la Región Metropolitana de Santiago de Chile: condiciones de trabajo, conciliación trabajo-familia y factores de riesgo psicosocial
(Universidad de Chile, 2021)
,
preocupación e irritabilidad en el desarrollo de sus actividades entre otras.
(Gómez, S., y cols. 2020).
En este entorno de trabajo es donde el “tecnoestrés” se hace presente,
en la esfera de los factores de carga mental y riesgos psicosociales, así como...
: Caracterizar las condiciones de trabajo, factores de la conciliación trabajo-familia y factores de riesgo psicosociales de trabajadores y trabajadoras bajo la modalidad de Teletrabajo en empresas de la Región Metropolitana de Santiago de Chile. Métodos: Se...
: Caracterizar las condiciones de trabajo, factores de la conciliación trabajo-familia y factores de riesgo psicosociales de trabajadores y trabajadoras bajo la modalidad de Teletrabajo en empresas de la Región Metropolitana de Santiago de Chile. Métodos: Se...
Factores psicosociales asociados a cuadros depresivos en mujeres adultas de la isla de Chiloé
(2008-06)
vulnerabilidad a lo largo de la vida. Un ejemplo de este
esfuerzo se puede leer en K. Kendler et al. (15). No se han reportado trabajos similares en
países pobres o en vías de desarrollo.
Actualmente se piensa que una parte del riesgo es explicada por la...
Factores psicosociales y cuadros depresivos 10 características en el funcionamiento neurobiológico y en la personalidad (11,12,13), que más adelante predisponen al desarrollo de una respuesta depresiva frente a condiciones microsociales tales como eventos...
Factores psicosociales y cuadros depresivos 10 características en el funcionamiento neurobiológico y en la personalidad (11,12,13), que más adelante predisponen al desarrollo de una respuesta depresiva frente a condiciones microsociales tales como eventos...
Adaptación y validación del Cuestionario “Factores de Riesgo Psicosocial Laboral” en una muestra de trabajadores del Grupo Enersis Chile
(Universidad de Chile, 2014)
Las condiciones de trabajo cuando impactan negativamente al trabajador, en su salud o desempeño, se constituyen en factores de riesgo psicosocial laboral. El objetivo del presente estudio fue adaptar y validar el Cuestionario Factores de Riesgo...
Fatiga Física y Fatiga Cognitiva en Trabajadores de la Minería que Laboran en Condiciones de Altitud Geográfica. Relación con el Mal Agudo de Montaña
(2008-09)
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ción con el estrés y la salud de los trabajadores (van der Ploeg y
Kleber 2003), y en riesgos de accidentes en el trabajo (Swaen et
al. 2003).
A pesar de la evidencia existente, nos encontramos frente a una...
empresa, los años de antigüedad en el cargo, la satisfacción con la carga de trabajo, la satisfacción con la realización de turnos, la satisfacción laboral, y el Mal Agudo de Montaña, además, factores psicosociales generales como el balance positivo de...
empresa, los años de antigüedad en el cargo, la satisfacción con la carga de trabajo, la satisfacción con la realización de turnos, la satisfacción laboral, y el Mal Agudo de Montaña, además, factores psicosociales generales como el balance positivo de...